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Information

Frequent Questions

Who Are First Ireland

First Ireland is the Internet division of our family owned business, which has been established since 1953. We are based in Portstewart on the North Coast of Ireland, close to the Giants Causeway, one of the World's natural wonders.

As a family business it has always been our policy to keep prices low and our level of customer service high. We believe that this personal approach to business attracts loyalty and trust from our customers.

 

About our products

First Ireland sell only brand new goods of perfect quality direct from the relevant manufacturers, we do not sell second quality, reject or second-hand goods. Unfortunately First Ireland cannot give valuations of goods, but will put you in touch with the manufacturer wherever possible. All products should be used in accordance with the manufacturer's recommendations.

 

Images

We use the most up-to-date technology possible to display images of the products shown on the First Ireland website. However, because the colours you see will depend on your screen, we cannot guarantee that your display of any colour will be accurate. If you would like advice before you purchase, on this or any other matter, please do not hesitate to contact us and we will do our best to ensure that you have all the information you need.

 

Prices

All of our prices are free of any European taxes for shipments outside the European Union, however some countries may impose import duty, which is out of our control. For further information we recommend that you contact your local authorities.

In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, we at First Ireland will have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, First Ireland will promptly issue a credit to your credit card account in the amount of the incorrect price.

 

Order procedure

Shortly after you place your order we will send you an order confirmation, which will contain details of your order, shipping charges, delivery address and any gift message. We will also give you an estimated delivery time of any goods which are temporarily out of stock.

The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to First Ireland's acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion of it for any reason - even after your receipt of an order confirmation from First Ireland. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

 

Secure online ordering

First Ireland uses industry standard SSL technology to encrypt all your personal details while they are being transmitted. You can verify our certificate by clicking on the padlock shown in the bottom right of your browser window while you are in a secure section of the site (for example the checkout process).

Payment options:
We accept the following Credit/Debit Cards: Visa, Mastercard, American Express and Maestro. Alternatively we accept, International Money Orders, BACS or Banker's cheques. Full payment is required prior to dispatch of the order.

Once received, this information is securely encrypted on our database server and only accessible to our sales staff until your order has been processed. For further information on this please see the sections on your personal information, data protection and use.

 

Your parcel

Our warehouse staff are highly trained to ensure that customers can be confident in the safe delivery of even the most fragile items. In the unlikely event of loss or damage in transit our shipping charge will cover the cost of free replacements. All breakages and defects must be notified to us within 3 days of receipt of delivery via email to comply with our insurance policy. Shipping times are usually 5-7 working days for items that are in stock. Customers have the right to cancel an order at any time prior to shipment or to return the goods to us, unused and in the original packaging, within 30 days of receipt for a full refund (minus shipping and handling charges).

 

Gift messages

Firstireland.com offers a gift message service for your convenience. We ask that you use this service responsibly and that you do not use obscene, profane or threatening language in a gift message.

We may, but are not obliged to, restrict or remove any and all content from a gift message that we determine, in our sole discretion, violates these guidelines or is otherwise harmful to us or any third party.

 

Your personal information

It is very important to us that we preserve the strong relationship of trust which we have with our customers. Whenever you provide personal information we will treat it with respect. The following sections detail the information we gather from you and how we use it.

We will treat all your personal information as confidential (although we reserve the right to disclose this information in certain circumstances - detailed in 'Use of personal information'). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop with First Ireland, we will collect personal information from you (such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password).

 

Data protection

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

Any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders
  • For statistical purposes to improve this Website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. Please contact us with any queries.

 

Use of personal information

Your personal information may be disclosed to our shipping partners who will help process your order swiftly. We will not release your personal information to any company for mailing or marketing purposes.

Please note that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information we are entitled do so.

We use Cookies as the primary method of keeping track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you may have difficulty using this Website.

Please check back frequently to see any updates or changes to our privacy policy.

 

Other issues

We try our best to avoid mistakes in pricing and product information, but we are human and mistakes can happen. If a mistake occurs we reserve the right to correct it and we apologise for any inconvenience it may cause. If there are any queries or you need advice please contact our customer service department at orders@firstireland.com for assistance.

Quotations are given in good faith but are subject to availability of supply. All prices are based on the pound sterling (GBP) and all contracts to supply are made under European law. Whilst every effort is made to ensure that our database is regularly updated, current prices may alter. First Ireland will also have the right without notice and at any time to terminate the website or any portion of it, any products or services offered through the website, or any individual's right to access or use the website or any portion of it.

We hope you enjoy your shopping experience with First Ireland and should you have any further questions or queries please do not hesitate to contact us at sales@firstireland.com