Delivery & Returns

We aim to dispatch all orders as soon as possible, depending on stock availability. Some products are made to order, which will affect the delivery time.
We will inform you by email if there is any significant delay.
 
Please include a valid post code for all addresses, this helps speed up delivery of your order.
Please allow up to 14 working days to receive your goods.

All orders can be tracked via the Parcel Force website: www.parcelforce.com

We will send you an automated email containing your tracking number once your order has been despatched.
 
Returns:
Any item can be returned to our warehouse within 30 days of receipt. In interests of hygiene and for your protection we do not accept returns of, or refunds on, pierced earrings or jewellery sets containing earrings unless the items are of unsatisfactory quality. Please state clearly with any returns the reason and all invoice/order numbers, along with your full name and address.
 
Any faulty items should be notified to our sales team on: orders@firstireland.com, and they will advise on the procedure.
It is helpful to include any images of fault/delivery damage, which will speed up the process.
 
Returns Address:
First Ireland,
33 - 35 the Promenade
Portstewart
BT55 7AE
Northern Ireland.
 
All shipping costs will only be refunded to our customer if there is a fault/error/damage with the ordered item(s).
 
 
DESTINATIONS
 
United Kingdom

(Scotland, England, Wales, Northern Ireland)

All Orders under GB£50.00 will incur a Shipping Charge of GB£4.99
Free Shipping on all orders over GB£50.00
 
Channel Islands
(Guernsey & Jersey)
All Orders will incur a single shipping charge of GB£19.95.
 

Republic of Ireland

All Orders under GB£50.00 will incur a Shipping Charge of GB£4.99
Free Shipping on all orders over GB£50.00
USA

(Including Virgin Islands & Outlaying Islands)

Orders under GB£100.00, Shipping Charge GB£29.95 
Orders between GB£100.00 and GB£399.00, Shipping Charge of GB£19.95
All Orders Over GB£399.00, Shipping is FREE

Canada


Orders under GB£100.00, Shipping Charge GB£29.95 
Orders between GB£100.00 and GB£399.00, Shipping Charge of GB£19.95

All Orders Over GB£399.00, Shipping is FREE

Europe Mainland

(Belgium, Denmark, France, Germany, Luxembourg, Netherlands)

All Orders will incur a shipping charge of GB£19.95

 
Rest of Europe

(Austria, Croatia, Czech, Republic, Finland, Greece, Hungary, Iceland, Italy, Malta, Monaco, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey)

All Orders will incur a single shipping charge of GB£49.95

 
Far East

(Australia, China, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Taiwan, Thailand)

Orders Under GB£250.00, Shipping Charge GB£59.00
Order between GB£250.00 and GB£499.00, Shipping Charge GB£29.00
All Orders Over GB£499.00, Shipping is FREE
 
**Australia: Please Note: These prices are correct for all parcels under 20kg in weight. Any large orders over this weight may be subjected to additional shipping charges**

 

If you cannot find your chosen destination from the list above please email our sales team (orders@firstireland.com) and they will be happy to send a quote to your chosen destination.

Any exceptionally large orders may be subject to additional shipping charges, we will notify you once your order has been checked.


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